Shop Policy
Effective Date: September 11, 2026

Returns, Refunds & Quality Guarantee

No Returns for Change of Mind

Every item in our shop is made to order through our print partner. Because each piece is custom-produced specifically for you, we do not accept returns or offer refunds for change of mind, incorrect size selection, or buyer's remorse.

Damaged, Defective, or Quality Issues

If your order arrives damaged, defective, or doesn't meet our quality standards, we've got you covered.

• Report within 30 days of receiving your order.

• Email info@cdm-creative.com with your order number, a clear photo of the issue, and a brief description of the problem.

• Once reviewed and confirmed, we will arrange a free replacement at no extra cost to you.

• If a replacement isn't feasible or you'd prefer not to wait for a reprint, we will issue a refund to your original payment method instead. Please allow 14-21 business days for the refund to appear, as processing times vary by bank.

Lost or Undelivered Packages

If your package is lost in transit, please reach out within 30 days of the estimated delivery date so we can investigate and arrange a replacement on your behalf. Please note: return or reshipping costs for lost or undelivered packages are the customer's responsibility and are not covered under this policy.

What's Not Covered

• Returns due to change of mind

• Issues reported more than 30 days after delivery

• Color variance within normal printing tolerance

• Delays caused by carrier issues outside our control, such as extreme weather or an incorrect shipping address provided at checkout

• Shipping costs for reshipped or returned lost packages

Major Issues

For any significant problem with your order not covered above, please email us directly at info@cdm-creative.com. We respond to all inquiries within 1-2 business days and will work with our print partner to find the right resolution for you.